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At the forefront of Digital Transformation in Document Management

Documents have revolutionized over the past twenty years. Whereas once they might have been a form or a PDF, they can now be any format of media that transports information – email, chats, videos, messaging etc. A company at the forefront of digital transformation needs to be able to handle both physical and digital documents. At the same time, they also need to be able to provide communication back to their customers in a timely manner that’s tailored to their needs and preferences.

To succeed in the new era of document management, companies need to be able to manage multiple types of input and able to turn unstructured data into structured data. This is where SPS comes into play: as a leading BPO (business process outsourcing) provider, they provide customers with an end-to-end solution.. This includes Document Management Services such as mailroom services, document processing, and output management as well as Business Process Services. Intelligent Automation (IA) allows significant improvements in business process performance with the combination of established outsourcing capabilities like scanning, Optical Character Recognition (OCR), data capture and extraction and Robotic Process Automation (RPA) technologies.

Companies need an infrastructure that can cope with the demands of today but also be flexible enough to handle what the future may bring. With operating more than 500 mailrooms across the globe, SPS is the leading provider in this sector. In today´s business processes, information needs to be available rapidly. SPS has developed standardized and secure processes and services over many years. Technologies, like OCR for structured data or AI for unstructured data, allow the further processing of documents from receiving and scanning, capturing and indexing to the final processing of the data. The digitization of inbound and outbound document processes and the automation of an omni-channel process (OCS) is crucial to commercial success, and improves the efficiency of business processes whilst reducing cost. Ultimately leading to increased productivity.

SPS has invested in technologies like AI for several years. The combination of state-of-the art technologies with extensive process know-how – which has been developed over many years with a very experienced and engaged workforce – created a very unique offering.

In addition, SPS also combines on-shore and off-shore labour to maximise efficiencies, maintain the highest levels of excellence and deliver a hybrid output that provides a reliable, scalable and cost effective model.  

Many reasons why large companies like banks, insurers , health care providers and many others from different industries around the world trust the services of SPS. The latest Net Promoter Score (+65) is testament to the trust and satisfaction clients have with the SPS brand.  This world class score is maintained through very high service levels, investments in innovation and a consistent ambition to drive their customers towards digital transformation.