In a world of countless options, finding the right travel offers can be overwhelming.

Today, more than ever, technology serves as a guiding force in travel to empower the likes of airlines and rail companies to offer new connections, new destinations and more options to travellers.

That’s where Dohop comes in. Through technological innovation and a finely attuned company culture, Dohop empowers airlines to offer more travel and service choices to passengers.

“Travel is a complex business, so booking travel is quite complex, and there’s always information asymmetry, meaning that when you’re trying to book, you don’t always have all of the information that you need at your fingertips…and we want to be able to help people figure that out. To do that we primarily work with airlines to enable those opportunities.”

As a travel technology company, Dohop works closely with airlines and ground transportation operators, like rail companies, to simplify partnerships within the travel industry so that new destinations, travel combinations and services are available and more accessible to travellers.

“Airlines are facing a lot of challenges…we are helping airlines with issues around how they can sell and service connecting journeys, how they can make sure they are tapping into pools of customer demand that they otherwise couldn’t, and how we can make their lives simpler and easier from a product perspective of enabling and then servicing connected customer journeys.”

The key to making this happen is adapting to airlines of diverse size, culture, and approach and learning to operate within the constraints of an industry that is often risk averse – a huge gap from the world of tech.

It’s also important to have the right leadership at the right time for the business.

“For me, it’s figuring out how I can provide the most value at any given time, which changes constantly.”

When it comes to the team, it’s through a hands-off leadership style and navigating the fine line between giving clear direction and figuring out when to step in with support, that people are empowered to make decisions, figure things out, and have the freedom to operate.

“If you create an environment where people feel good and they want to come to work and they love what they do and the company’s values, its culture, and the business, then you end up with something magical, something significant.”

Just as Dohop has grown significantly over the past five years, our business will look different in the next five years to come. We expect to have grown our global presence, branching out to empower more opportunities for flight to ground connections, including rail, bus, and ferry.

Working closely with our partners, we are certainly ready to do more with connecting airlines with various modes of transport, as passengers look for more comprehensive and inclusive offers that better cover their travel needs.For further information, visit dohop.com and follow us on LinkedIn.